Office hours are Monday through Friday, 10am - 5pm. In office appointment hours are Monday through Friday, 2pm - 4:30pm. Saturday appointments are available 8am - 12pm. Please call the office to schedule an appointment at (203) 598-0235.
When arriving for an appointment, please bring your insurance claim forms with all identifying information completed.
Your appointment schedule will vary depending on the doctor's hospital rounds and surgery schedule. In the event of a delay, we will do our best to notify you in advance; we understand that your time, as well as our time, is valuable. Please notify us as soon as possible if you need to reschedule your appointment. If you need to be seen immediately, we will do our best to accomodate you. Emergency care is given first priority.
Emergency care is always available during office hours. Tell the receptionist of the urgency and ask to speak with the physician's assistant. She will immediately notify your physician (or any other physician in the group if yours is unavailable). Calls received outside of business hours will be answered by an operator from our answering service. They will contact the on-call physician from this office. We encourage you to call during routine office hours so that you can be best assured of reaching your regular physician and so that we have your medical records available. If your call is an emergency, call 911.
Telephone Calls to the Physicians:
Except in emergencies, our doctors do not accept calls while they are seeing patients. Our staff is experienced and able to answer most questions and, if not, will accept your call and relay your message to the physician. When necessary, they will obtain appropriate answers from the physician immediately or give you an approximate time to expect a return phone call.
All new prescriptions are given to the patient at the time of their visit. Requests for refills of medications should be made during office hours when your medical records are available. At times, a refill may not be given if you have not had an office visit in more than 6 months.
Paying For Your Care:
Payment is expected at the time of each treatment. Co-payments and co-insurances are due at the time services are rendered. Forms of payment accepted by the office are cash, checks, insurance assignments, MasterCard, and Visa.
You should feel free to request an estimate of the charges for any surgery when scheduling a surgery date. It may not be possible to quote an exact figure. A specified period of postoperative care will be included in the charge for your operation. This includes routine postoperative treatment directly related to the surgery; excluding X-Rays and unrelated conditions which might arise.
Middlebury Surgical, LLC participates in most insurance plans, however, insurance is often complicated. To avoid confusion, it is best to review your personal policy or consult your insurance carrier.